Refund & Cancellation Policy

Sanora One — A Multiutility Platform

Sanoraone Private Limited

Effective date: 1 October 2026

Last updated: 29 September 2026

1. Scope

This Policy applies to every paid product or service on the Sanora One Platform — courses, contest entry fees, marketplace purchases, subscriptions, and digital content. It supplements our Terms of Service.

2. Courses and digital learning content

• Within 7 days of purchase, and less than 20% of the course completed: full refund on request.
• After 7 days, or more than 20% completed: no refund, except where the course is materially different from its description or is withdrawn by us.
• Live sessions and workshops: refundable up to 48 hours before the scheduled start. No refund after that unless we cancel.

3. Contest and hackathon entry fees

• Entry fees are refundable until the entry deadline closes.
• After the deadline, fees are non-refundable because judging resources have been committed.
• If a contest is cancelled by Sanora One, all entry fees are refunded in full within 7 working days.

4. Marketplace purchases

Sanora One is an intermediary. The seller sets the return conditions for each listing, which you will see before paying. In addition, Sanora One guarantees:

• Item not received: full refund if the seller cannot show proof of delivery within 15 days of the promised date.
• Item significantly not as described: full refund on return of the item, or partial refund if you keep it, at our discretion after reviewing evidence from both parties.
• Digital work (designs, code, files): refundable within 48 hours of delivery if it does not match the agreed brief. Once you approve the work in-app, it is final.

To raise a marketplace dispute, use "Report a problem" on the order page within 7 days of delivery (or the promised delivery date).

5. Subscriptions

• Cancel at any time from Settings. Your access continues until the end of the current billing period.
• We do not offer pro-rata refunds for the unused part of a period, except where required by law.
• If we raise a subscription price, we will notify you at least 30 days in advance, and you may cancel before the new price applies.

6. Payout reversals

If a reward or marketplace payout was made in error, or is later found to result from fraud or a rule breach, we may reverse it or deduct the amount from future payouts. We will explain the reason in writing.

7. How refunds are paid

• Refunds go to the original payment method through our payment processor.
• Processing time is typically 5–7 working days for UPI and cards, and up to 10 working days for net banking, depending on your bank.
• Where the original method is unavailable, we will credit your Sanora One wallet or arrange a bank transfer.

8. Exceptions

We may decline a refund where we reasonably believe the request is abusive — for example, repeated purchase-and-refund cycles, or content that has been downloaded, copied, or redistributed.

9. Cancellation by Sanora One

If we withdraw a paid feature, course, or service before you have received what you paid for, you will receive a full refund of the unused portion.

10. Contact

Refund requests and questions: Info@sanoraindia.com with the subject "Refund" and your order ID.

Sanoraone Private Limited

[REGISTERED OFFICE ADDRESS], New Delhi, India