Terms of Service

Sanora One — A Multiutility Platform

Sanoraone Private Limited

Effective date: 1 October 2026

Last updated: 29 September 2026

1. Who we are

Sanora One is operated by Sanoraone Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at [REGISTERED OFFICE ADDRESS], New Delhi, India ("Sanora One", "we", "us", "our").

These Terms of Service ("Terms") govern your use of sanoraone.com, our mobile applications, and every service we offer through them (the "Platform"). By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding contract under Indian law. By registering, you confirm that you meet these requirements. We may ask for proof of age or identity at any time, and we may suspend accounts that fail verification.

3. Your account

You are responsible for keeping your login details confidential and for all activity under your account.
You must provide accurate information and keep it updated.
One person, one account. Duplicate or automated accounts may be removed without notice.
Notify us at Info@sanoraindia.com immediately if you suspect unauthorised use.

4. What the Platform offers

Sanora One is a multi-utility platform. Depending on your region and app version, it may include:

Learn & Earn — courses, skill challenges, and rewards for verified completion.
Contests and hackathons — competitions with AI-assisted and human judging.
Marketplace — buying and selling of goods, services, and digital work between users.
Community and messaging — posts, comments, groups, and private messages.
Lazy OS and productivity tools — task, secretary, and automation features.
Media — audio, video, and album content hosted on the Platform.

Features may be added, changed, or withdrawn at our discretion. We will give reasonable notice of material changes where practical.

5. Acceptable use

You agree not to:

Post content that is unlawful, defamatory, obscene, hateful, harassing, or that infringes another person's rights.
Upload malware, scrape the Platform, or interfere with its operation.
Impersonate any person or misrepresent your affiliation.
Use the Platform to send spam or unsolicited commercial messages.
Manipulate contests, votes, reviews, or rewards through fraud, collusion, or automation.
Attempt to bypass age verification, payment systems, or content moderation.

We may remove content and suspend or terminate accounts that breach these rules, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

6. Your content

You retain ownership of the content you post. By posting, you grant Sanora One a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, and distribute that content for the purpose of operating and promoting the Platform. This licence ends when you delete the content, except where it has been shared by others or we are required to retain it by law.

You confirm that you have the rights to everything you post and that it does not infringe any third party's rights.

7. Contests, hackathons, and Learn & Earn

Each contest or challenge has its own rules published on its page. Those rules form part of these Terms for that event.
Judging may combine automated scoring with human review. Judges' decisions are final, but you may request an explanation or human review of any automated decision that materially affects you.
Rewards are paid only to verified accounts that meet all eligibility conditions. We may withhold rewards where we reasonably suspect fraud.
Where a contest transfers intellectual property (for example, a winning design purchased by a sponsor), the transfer terms will be stated clearly before you enter. Ownership records are retained for the life of that arrangement.

8. Marketplace

Sanora One acts as an intermediary between buyers and sellers. We are not a party to transactions between users unless expressly stated.
Sellers are responsible for the accuracy of listings, the quality of goods or services, and compliance with applicable law, including GST where relevant.
Sanora One charges a platform commission on marketplace transactions. The current rate is displayed to sellers before listing and is deducted automatically from payouts.
Buyer protection, disputes, and refunds are handled under our Refund & Cancellation Policy.

9. Payments and payouts

Payments are processed by licensed third-party payment processors such as Razorpay. Their terms also apply.
Payouts to users require identity verification (KYC) as required by Indian law. We may request a PAN, bank details, and, at payout time only, an identity selfie.
We may hold payouts for a reasonable period to protect against fraud, chargebacks, or disputes.
You are responsible for any taxes arising from income earned on the Platform. We may deduct tax at source where required.

10. Intellectual property

The Platform, its design, code, logos, and brand elements are owned by Sanoraone Private Limited or its licensors. You may not copy, modify, or create derivative works from them without written permission.

11. Third-party services and advertising

The Platform may display advertisements and link to third-party services. We are not responsible for the content, policies, or practices of third parties. Your dealings with advertisers are solely between you and them.

12. Disclaimers

The Platform is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or free of harmful components. Educational content is for general learning and is not professional, legal, medical, or financial advice.

13. Limitation of liability

To the fullest extent permitted by law, Sanoraone Private Limited's total liability to you for any claim arising from the Platform is limited to the amount you paid us in the twelve months before the claim, or INR 5,000, whichever is higher. We are not liable for indirect, incidental, or consequential losses.

Nothing in these Terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.

14. Indemnity

You agree to indemnify Sanora One against claims, losses, and expenses arising from your breach of these Terms or your misuse of the Platform.

15. Termination

You may close your account at any time from Settings or by following our Account Deletion Policy. We may suspend or terminate your account for breach of these Terms, for legal reasons, or if the Platform is discontinued. Sections that by their nature should survive termination (including intellectual property, limitation of liability, and indemnity) will survive.

16. Governing law and disputes

These Terms are governed by the laws of India. Courts in New Delhi have exclusive jurisdiction, subject to any rights you have under consumer protection law to approach a forum near you.

Before going to court, we encourage you to contact our Grievance Officer (Section 17). Most issues are resolved this way.

17. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it:

Name: Dr. Sanjay Arora
Designation: Director & Grievance Officer
Email: Info@sanoraindia.com
Address: Sanoraone Private Limited, [REGISTERED OFFICE ADDRESS], New Delhi, India

We acknowledge complaints within 24 hours and resolve them within 15 days.

18. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms on this page with a new "Last updated" date and, for material changes, notify you in-app or by email. Continued use after changes take effect means you accept the revised Terms.

19. Contact

Sanoraone Private Limited

Email: Info@sanoraindia.com

Registered office: [REGISTERED OFFICE ADDRESS], New Delhi, India