Account Deletion Policy
Sanora One — A Multiutility Platform
Sanoraone Private Limited
Effective date: 1 October 2026
Last updated: 29 September 2026
1. Your right to delete
You may delete your Sanora One account at any time. This page explains how, what happens to your data, and what we are legally required to keep. It is written to meet the requirements of the Digital Personal Data Protection Act, 2023, Google Play's account-deletion policy, and Apple's App Store guidelines.
2. How to delete your account
Inside the app
- Open Settings.
- Tap Account.
- Tap Delete my account.
- Confirm your identity (password or OTP).
- Confirm deletion.
From the web, without the app
Visit https://sanoraone.com/delete-account, sign in, and follow the same steps.
By email
Send a request from the email address linked to your account to Info@sanoraindia.com with the subject "Delete my account". We will verify your identity before acting.
3. Before you delete
- Withdraw any pending payouts and download any purchased content you want to keep.
- Close open marketplace orders and disputes. We cannot delete an account with unresolved transactions until they are settled.
- Deletion is permanent. We cannot restore a deleted account or its content.
4. What happens after you request deletion
| Timeline | What we do |
|---|---|
| Immediately | Your profile is hidden and you are signed out of all devices |
| Within 7 days | Grace period — you may cancel the deletion by signing in and choosing "Cancel deletion" |
| Within 30 days | Your personal data is permanently erased or irreversibly anonymised from live systems |
| Within 90 days | Backups containing your data are overwritten in the normal backup rotation |
5. Data we delete
- Name, email, phone number, username, profile photo, date of birth
- Bio, posts, comments, private messages you sent
- Course progress, contest entries, and community memberships
- Device identifiers, analytics events, and location data
- Payout method details and KYC images
6. Data we must keep, and for how long
Indian law requires us to retain certain records even after your account is gone:
| Data | Retention | Legal basis |
|---|---|---|
| Invoices, payments, payouts, tax deductions | 8 years | Income-tax Act, 1961; GST law |
| Records of intellectual property assigned or purchased through the Platform | Life of the contract | Contract law; Terms of Service |
| Records required for a pending legal dispute or law-enforcement request | Until the matter closes | Applicable court order or statute |
| Anonymised, aggregated statistics | Indefinitely | Contains no personal data |
These records are stored separately, access-restricted, and used only for the legal purpose that requires them.
7. Content shared with others
Messages you sent to other users remain in their inbox, attributed to "Deleted user". Comments on other people's posts are removed. Content you sold on the marketplace remains with the buyer, as they paid for it.
8. Deleting data without deleting your account
If you only want to remove some data — for example, clear your location history or revoke a permission — use Settings → Privacy. You can also ask us to correct or erase specific data by emailing Info@sanoraindia.com.
9. Questions
Data Protection Officer: Dr. Sanjay Arora
Email: Info@sanoraindia.com
Sanoraone Private Limited
[REGISTERED OFFICE ADDRESS], New Delhi, India