Refund & Cancellation Policy

Sanora One — A Multiutility Platform

Sanoraone Private Limited

Effective date: 1 October 2026

Last updated: 29 September 2026

1. Scope

This Policy applies to every paid product or service on the Sanora One Platform — courses, contest entry fees, marketplace purchases, subscriptions, and digital content. It supplements our Terms of Service.

2. Courses and digital learning content

Within 7 days of purchase, and less than 20% of the course completed: full refund on request.
After 7 days, or more than 20% completed: no refund, except where the course is materially different from its description or is withdrawn by us.
Live sessions and workshops: refundable up to 48 hours before the scheduled start. No refund after that unless we cancel.

3. Contest and hackathon entry fees

Entry fees are refundable until the entry deadline closes.
After the deadline, fees are non-refundable because judging resources have been committed.
If a contest is cancelled by Sanora One, all entry fees are refunded in full within 7 working days.

4. Marketplace purchases

Sanora One is an intermediary. The seller sets the return conditions for each listing, which you will see before paying. In addition, Sanora One guarantees:

Item not received: full refund if the seller cannot show proof of delivery within 15 days of the promised date.
Item significantly not as described: full refund on return of the item, or partial refund if you keep it, at our discretion after reviewing evidence from both parties.
Digital work (designs, code, files): refundable within 48 hours of delivery if it does not match the agreed brief. Once you approve the work in-app, it is final.

To raise a marketplace dispute, use "Report a problem" on the order page within 7 days of delivery (or the promised delivery date).

5. Subscriptions

Cancel at any time from Settings. Your access continues until the end of the current billing period.
We do not offer pro-rata refunds for the unused part of a period, except where required by law.
If we raise a subscription price, we will notify you at least 30 days in advance, and you may cancel before the new price applies.

6. Payout reversals

If a reward or marketplace payout was made in error, or is later found to result from fraud or a rule breach, we may reverse it or deduct the amount from future payouts. We will explain the reason in writing.

7. How refunds are paid

Refunds go to the original payment method through our payment processor.
Processing time is typically 5–7 working days for UPI and cards, and up to 10 working days for net banking, depending on your bank.
Where the original method is unavailable, we will credit your Sanora One wallet or arrange a bank transfer.

8. Exceptions

We may decline a refund where we reasonably believe the request is abusive — for example, repeated purchase-and-refund cycles, or content that has been downloaded, copied, or redistributed.

9. Cancellation by Sanora One

If we withdraw a paid feature, course, or service before you have received what you paid for, you will receive a full refund of the unused portion.

10. Contact

Refund requests and questions: Info@sanoraindia.com with the subject "Refund" and your order ID.

Sanoraone Private Limited

[REGISTERED OFFICE ADDRESS], New Delhi, India